Explore the fundamental principles driving successful customer-centric multisided business models.  Understand how to create value for diverse stakeholders while maintaining a balanced ecosystem. Know the potential risks and rewards. 

Discover the eight essential capabilities required for customer-centricity from beginner to advanced levels. Learn how to build capabilities using a flywheel approach. Gain practical strategies for implementing these capabilities effectively in your organization.

Stretch your legs and grab a cup of coffee and a snack.

You can't be customer-centric if your organization is operating in silos. Consistency in processes, data and reporting, and customer experiences is critical. We will dive into how to move from a siloed organization to an aligned one.

Multisided business models generate huge amounts of data every second of every day. How do you know what insights to focus on and to ensure they are actioned to impact customer experience and business outcomes? And how do insights from one customer segment impact the other?

Using a prioritization matrix template, we will discuss how to identify viable pilots, including quantifying their financial impact and understanding risk.